Our Customer Service is Built on 3 Values:
RBSC Accomplish this level of service with our quality control program M.O.S.T. We inspect our services provided to make sure they are performed to above industry standards.
Inspections results are available for review so you can see we are honoring our contract. Our clients can have access to these inspections scores. Performance reports help us increase accountability and improve internal training.
• Our clients can submit any issues using their current email system or submit directly into M.O.S.T.
• All responsible personnel are notified. If the request does not receive a prompt response, management is informed.
• We respond to your massages and updates are logged as progress is made.
With effective quality control our customer can know:
• Services are completed as contracted
• Messages are documented and receive response
• Customer service is exceeding your expectations
• The building is consistently cleaner for what you are paying